Call Center Specialist

Answers phone calls and schedules patient care activities. Facilitates flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered.

Requirements

• Answers incoming telephone calls
• Schedules appointments and directs incoming call questions
• Manages daily patient and physician scheduling
• Obtains, records, and updates personal and financial patient information
• Manages various work queues in EPIC EMR
• Verifies referrals and performs pre-certifications
• Types, mails and faxes correspondence
• Prepares patient material/handouts
• Orders office supplies and maintains a clean area