Customer Service Representative

Role Overview

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment.

What You Will Do

Provide product information, pricing quotes, order updates, and general support to customers. Resolve issues, complaints, and inquiries from international clients via multiple channels.

Why It Might Be a Fit

Fluency in English and Spanish required. Ability to work independently and on a team, and to multitask in a fast-paced environment.

Requirements

• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to use company computer systems for order entry.
• Fluency in English and Spanish required.

Benefits

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs