Information Technology Support Specialist

Support students, faculty, and staff with IT issues, facilitate classroom technology, and assist with administrative duties.

Requirements

• Assist with setup, facilitation, and troubleshooting of instructor workstations, audio/visual equipment, and software
• Provide basic technical support to faculty and students
• Assist with monitoring and assigning HelpDesk tickets
• Respond to HelpDesk tickets related to Student Portal, Brightspace, and Student email password resets
• Assist in scheduling, data projects, phone calls, and other administrative IT tasks
• Maintain accurate and complete records
• Attend and participate in staff meetings and serve on committees as required
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives