Support students, faculty, and staff with IT issues, facilitate classroom technology, and assist with administrative duties.
Requirements
- Assist with setup, facilitation, and troubleshooting of instructor workstations, audio/visual equipment, and software
- Provide basic technical support to faculty and students
- Assist with monitoring and assigning HelpDesk tickets
- Respond to HelpDesk tickets related to Student Portal, Brightspace, and Student email password resets
- Assist in scheduling, data projects, phone calls, and other administrative IT tasks
- Maintain accurate and complete records
- Attend and participate in staff meetings and serve on committees as required
- Comply with all policies, operating procedures, legal requirements, and verbal and written directives
