Information Technology Support - Student Worker Program

The Information Technology Support Student Worker is responsible for supporting students, faculty, and staff by facilitating classroom technology, trouble-shooting equipment and software issues, and assisting in administrative duties within the Information Technology Department.

Requirements

• Assist with setup, facilitation and troubleshooting of instructor workstations, audio/visual equipment and software, and web conferencing systems.
• Provide basic technical support to faculty and students when connecting to web conferencing system.
• Assist with monitoring and assigning Information Technology HelpDesk tickets to maintain timely communication and execution.
• Respond to HelpDesk tickets related to Student Portal, Blackboard, and Student email password resets in a timely manner.
• Assist in schedule making, data projects, phone calls, and other administrative Information Technology tasks.