The Visitor Experience Supervisor is a key member of The Shed’s Visitor Experience team, responsible for supporting and overseeing frontline operations. This role leads frontline staff, serves as a power user of the ticketing platform, and helps advance The Shed’s customer service goals.
Requirements
- Three or more years of supervisory experience in ticketing, hospitality, customer service, or visitor experience
- F-03 Certification required
- Experience supporting both performing and visual arts environments preferred
- Experience using ticketing systems; Tessitura experience strongly preferred
- Experience supervising union staff preferred
- Interest in improving visitor experience through technology and operational innovation
- Warm, professional, and approachable demeanor with staff, colleagues, and visitors
- Strong leadership, organizational, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to remain calm and effective in fast-paced or high-pressure situations
- Receptive to feedback and committed to continuous improvement
- Ability to stand for extended periods and lift up to 50 lbs.
