Hotel Front Office Manager

Front Office Manager is responsible for overseeing the day-to-day operations of the front desk at a hotel, ensuring efficient guest check-in and check-out processes, and providing exceptional customer service.

Requirements

• Supervise and assist front desk agents
• Coordinate guest check-in and check-out processes
• Handle guest inquiries and complaints
• Maintain a guest-centric approach
• Train and mentor front desk agents
• Provide ongoing coaching and feedback
• Communicate effectively with other hotel departments
• Prepare and maintain front desk reports
• Assist in managing room inventory and reservations

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k) matching
• Retirement plan
• Relocation assistance