Manager, Customer Success (16-month contract)

Thinkific is a learning commerce platform that helps learning businesses turn knowledge into impact. As a Manager, Customer Success, you will lead the Strategic CSM team at Thinkific and be responsible for leading team operations, customer success, and business impact. You will have three core areas of focus: Team Leadership, Customer Success, and Business Impact. You will be responsible for leading and developing a group of Customer Success Managers, running day-to-day team operations, building relationships with customers, and driving revenue growth for Thinkific.

Requirements

• 4+ years of experience managing customer accounts
• 3 years of experience managing individual contributors and leaders
• Enterprise SaaS experience
• Successful track record of managing a book of accounts with low churn, high net revenue retention, and high customer satisfaction
• Excellent team building, leadership, and 1-on-1 coaching skills
• Strong project management, problem-solving, and change management skills
• Fanatical about Customer Success and able to understand customer needs and challenges

Benefits

• Competitive compensation package
• Flexible Paid Time Off
• Health Benefits and Wellness
• 3 Paid Volunteer Days each year
• Flexible Work
• Learning & Growth
• Home office setup