Regional Director of Customer Success - Thailand

Cloudbeds is a remote-first company that is transforming the hospitality industry through its intelligently designed platform. As a Regional Director of Customer Success, you will lead a team of 15+ in Thailand to drive customer success and retention. The company offers a range of benefits, including remote work, PTO, and professional development opportunities.

Requirements

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles
• Fluent in Thai with excellent English communication skills
• Deep understanding of Thailand's hospitality landscape

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free
• Monthly Wellness Fridays
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University