Player Operations Specialist

Role Overview

Join Thrill Labs as a Player Operations Specialist to help architect unforgettable user journeys, craft innovative support strategies, and set the gold standard for customer care. You'll contribute to the evolution of Thrill's customer support operations and shape the future strategy for customer support and payments.

What You Will Do

Oversee daily customer support activities, implement and refine support processes, and establish best practices for handling sensitive cases. Monitor and analyze transaction data to proactively mitigate risks and respond to potential fraudulent activities.

Why It Might Be a Fit

You'll have the unique opportunity to shape the future of crypto gaming, working with a team of innovators who are driven to push boundaries. This isn't just another job; it's a chance to make an impact on a global stage.

Requirements

• Proven track record in a customer support role, preferably within high-growth tech, crypto, or gaming environments.
• Technical & Operational Expertise: Familiarity with the dynamics of online customer support in a fast-paced, digital environment.
• Strong Communication Skills: Excellent verbal and written communication skills, with a strong customer-centric mindset.
• Adaptability: Ability to thrive in a dynamic startup environment and manage multiple priorities simultaneously.