Client Support Engineer

Role Overview

Client Support Engineer 1 will provide full-time onsite support at one of our client's locations, handling diverse computing environments and collaborating with a talented team of engineers to provide best-in-breed IT support.

What You Will Do

Primary responsibilities include analyzing and documenting client/server network environments, performing rapid analysis of workstation level incidents, and coordinating onsite PC hardware repair with third-party vendors.

Why It Might Be a Fit

Ideal candidates will have technical proficiency, strong verbal and written communication skills, and a desire to learn and be involved in all aspects of IT, with a passion for delivering excellent customer service.

Requirements

• Bachelor's Degree, Technical Degree or equivalent work experience
• 2-4+ years desktop support experience
• Knowledge of mobile device configurations and troubleshooting
• Experience installing, troubleshooting and customizing Microsoft Office
• Experience troubleshooting workstation hardware issues
• Knowledge and experience with Active Directory
• Ability to articulate technical information and convey to non-technical people
• Passionate about delivering excellent customer service
• Must be able to work effectively in a team environment as well as alone
• Excellent written and oral communication skills
• Is available to work after hours when necessary or for on call rotation if applicable
• Must have access to a reliable vehicle and valid driver's license

Benefits

• salary
• bonus
• medical and dental benefits
• 401(k) with matching contributions