Manager, Service Operations

Thrive is seeking a Service Operations Manager to lead, develop, and scale high-performing engineering support teams to deliver exceptional customer experience. The successful candidate will drive operational excellence, engineer professional growth, and strong client relationships.

Requirements

• Proven experience leading engineering or technical support teams
• Solid understanding of core IT operations concepts
• Demonstrated ability to develop, mentor, and grow engineering teams
• Experience supporting complex customer environments
• Ability to analyze operational data and drive improvements

Benefits

• 401k Matching
• Retirement Plan
• Paid Time Off