Senior Customer Success Manager

Thrive Global is a leading behavior change technology company that aims to end the stress and burnout epidemic. The Senior Customer Success Manager is responsible for delivering, adopting, and engaging customers with Thrive's technology solutions, and helping them realize meaningful outcomes over time.

Requirements

• BA/BS degree or relevant work experience
• 7–10+ years of demonstrated success in a customer success role, ideally with 2+ years at a SaaS technology company
• Hands-on experience using AI tools in a professional context
• Strong communication, analytical, problem-solving, and project management skills
• Experience using Salesforce, G-Suite, Microsoft products, and Zoom
• Working knowledge of tools like Coda and Looker is a plus
• Experience with AI productivity platforms, customer health tooling, or workflow automation tools is a strong plus

Benefits

• Mission-Driven Impact
• Career Growth
• Human-Centric Culture
• Competitive Compensation
• Health & Financial Benefits
• Time to Recharge