Customer Support Specialist (Enterprise SaaS)

Customer Support Specialist role at TicketManager, a fast-growing, profitable company that values ownership, collaboration, and excellence. The role involves diagnosing ticketing, access, and navigation challenges, providing personalized guidance to clients, and ensuring smooth platform adoption.

Requirements

• Bachelor's Degree Required
• 1-3+ years of related work experience
• Experience working with Zendesk or similar customer service platform
• Proven experience in B2B software customer service or administrative support role
• Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
• Excellent verbal and written communication skills
• Experience handling inbound calls and resolving a wide range of customer inquiries and technical issues with confidence.

Benefits

• 401(k) & Company Match
• Medical, Dental, Vision & Chiropractic
• Unlimited PTO
• Quarterly live event credits
• Monthly happy hours
• Volunteering