Tide is a company that helps SMEs save time and money by offering business accounts and administrative solutions. The company is looking for a Senior IT Operations Engineer to join their team in Hyderabad, India. The role will involve managing IT operations, driving automation, and ensuring a seamless employee experience across the globe.
Requirements
- 4+ years of hands-on experience in IT Operations Engineering.
- Proven track record in IT Operations across engineering, support, and site services, ensuring reliability and efficiency at scale
- Strong experience in implementing ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery
- Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf, Github and Terraform, with focus on Infrastructure as Code(IaC)
- Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
- Adept at building clear workflows, documentation, and accountability frameworks to transition teams from reactive to proactive operations
- Effective communicator with both technical teams and executive stakeholders, translating operational metrics into business impact
Benefits
- Competitive Compensation - competitive salary and share options
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
