
Job description
As Head of Customer Experience at Tiger Data, you will lead the teams responsible for how customers adopt, grow, troubleshoot, and succeed with Tiger Data after they buy. This is a pivotal role for a pivotal moment, as Tiger Data is expanding into larger enterprise accounts.
You will be responsible for leading Tiger Data's Customer Success and Technical Support organizations, building and operationalizing the customer experience strategy, and driving measurable improvements in adoption, retention, and customer satisfaction.
You will be a great fit if you have significant experience leading Customer Success, Technical Support, or post-sales teams in a high-growth B2B SaaS company, and can operate at both strategic and tactical altitude.
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Company

Tech, Software & IT Services β’ Finance
Tiger Data is a high-performance PostgreSQL cloud platform designed to handle the challenges of modern data management. The company provides a fully-SQL compatible database solution that uniquely combines the reliability and ease-of-use of relational databases with the scalability of NoSQL, optimized for rapid data ingestion and complex analytical queries. Tiger Data empowers organizations across diverse industries β including manufacturing, finance, logistics, and energy β to build and deploy mission-critical applications such as industrial data analysis, real-time monitoring, and risk management systems. Backed by leading venture capital firms, Tiger Data offers a powerful and scalable solution for businesses seeking to unlock the value of their data.