Head of Customer Experience

Role Overview

As Head of Customer Experience at Tiger Data, you will lead the teams responsible for how customers adopt, grow, troubleshoot, and succeed with Tiger Data after they buy. This is a pivotal role for a pivotal moment, as Tiger Data is expanding into larger enterprise accounts.

What You Will Do

You will be responsible for leading Tiger Data's Customer Success and Technical Support organizations, building and operationalizing the customer experience strategy, and driving measurable improvements in adoption, retention, and customer satisfaction.

Why It Might Be a Fit

You will be a great fit if you have significant experience leading Customer Success, Technical Support, or post-sales teams in a high-growth B2B SaaS company, and can operate at both strategic and tactical altitude.

Requirements

• Significant experience leading Customer Success, Technical Support, or post-sales teams in a high-growth B2B SaaS company
• Ability to operate at both strategic and tactical altitude
• Strong executive presence with customers and internal leaders
• Ability to partner deeply with Sales, Pre-Sales, Implementation, Product, and Engineering
• Strong metrics-driven approach and ability to use data to diagnose customer risk and team performance
• Strong AI fluency and curiosity
• Ability to coach managers and build a high-performing team culture

Benefits

• Flexible PTO
• Comprehensive family leave
• Fridays off in August
• Fully remote opportunities globally
• Stock options for long-term growth
• Monthly WiFi stipend
• Professional development and educational resources
• Premium insurance options for you and your family (US-based employees)