Platform Operations Team Lead - TikTok Safety Product (San Jose)

The Platform Operations Team Lead will be responsible for managing the local ticket support operations team, coordinating fast and accurate response to global partners inquiries, and identifying bottlenecks in daily operation to design and implement solutions. The role will also involve hiring, motivating, and coaching team members to meet business requirements and partnering with cross-functional teams to localize strategies.

Requirements

• More than 5 years of experience in the Internet industry
• 3+ years of team management experience
• Familiarity with content moderation workflows and its platform ecosystem operations or Trust & Safety Operations
• Deep understanding of ticket support workflows, platforms, and operational metrics
• Experience in escalations process management to technical issues
• Strong product, service process and project management
• Sensitivity to data indicators on system performance and stability, and strong data analysis and reporting capabilities

Benefits

• 401k Matching
• Generous Paid Time Off
• Relocation Assistance
• Retirement Plan