Customer Service Representative

Role Overview

The Customer Service Representative is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism. The role involves daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

What You Will Do

Provide service to existing clients, answer customer calls and correspondence, work with new clients, set appointments, and resolve product or service issues.

Why It Might Be a Fit

The ideal candidate will have strong knowledge of insurance products and usages, excellent phone manner, and strong written and verbal communication skills.

Requirements

• Insurance license (South Carolina)
• Strong knowledge of insurance products and usages
• Excellent phone manner
• Strong written and verbal communication skills
• Excellent math and reading skills
• Sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills
• Excellent time management skills
• Technology and computer proficiency

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Parental leave
• Training & development