Customer Service Representative

Role Overview

The Customer Service Representative is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism. They will conduct specific service and marketing activities, interacting with customers, insurance carriers, and fellow employees.

What You Will Do

Provide service to existing clients, answer customer calls and correspondence, work with new clients, set appointments, and resolve product or service issues. Maintain records of customer interactions and transactions.

Why It Might Be a Fit

This role requires strong customer focus, excellent phone manner, and strong written and verbal communication skills. You will need to demonstrate a sense of urgency, attention to detail, and the ability to handle difficult situations with customers.

Requirements

• Hold the insurance license required by your state
• Minimum of two years commercial lines insurance account management experience
• Bachelor's Degree or comparable work experience
• Strong knowledge of insurance products and usages
• Excellent phone manner and written and verbal communication skills
• Excellent math and reading skills
• Ability to handle difficult situations with customers and solve complex problems without direct supervision

Benefits

• Competitive Pay
• Professional Development
• Job Stability in a growing industry