IT Support Engineer

Role Overview

The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness.

What You Will Do

Monitor Helpdesk system for inbound issues, provide end user computing support, maintain a flexible work schedule, and perform preliminary server administration and network connectivity. Help champion, deploy, and support new technologies to address business needs.

Why It Might Be a Fit

This role is a good fit for someone with a strong customer service focus, solid technical expertise, and a high level of responsiveness. The ideal candidate will be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed.

Requirements

• Previous experience in a level one IT support role
• Administer, maintain, and support Microsoft Office productivity suite
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
• Remote access and VPN Configuration and Administration
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
• Enterprise Level AV Administration and Support
• Set up and support mobile devices and desktop telecommunications

Benefits

• Reasonable accommodations for qualified individuals with disabilities
• Equal Opportunity Employer
• Non-discrimination in employment