Sr. Analyst, Customer Support

The Sr. Analyst, Customer Support role is responsible for turning operational data into metrics, insights, and narratives that drive decisions across 17 software products. The role owns reporting cadences, monitors KPIs, and translates business requirements into clear Power BI dashboard specifications.

Requirements

• 4–6 years in an analytics, reporting, or business analyst role supporting Customer Support, CX, or operations
• Solid SQL skills—ability to pull and manipulate data independently across multiple source systems
• Comfort working with and interpreting Power BI dashboards
• Hands-on experience with Zendesk or Salesforce Service Cloud data
• Strong ability to translate data into a clear narrative
• Exceptional attention to detail and commitment to reporting accuracy

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible PTO
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave