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Job description
The CS Team Leader will be responsible for leading a team of customer service representatives, handling customs systems and resolving customs-related issues. The role requires a strong understanding of operational processes and excellent communication skills. The team leader will also be responsible for producing customs data for finance, updating KPIs, and handling export orders.
Update forecast boards, handle customs systems and resolve customs-related issues, produce customs data for finance, update KPIs, handle export orders, and follow up on TR orders and OS shipping plans.
The ideal candidate will have 5+ years of customs experience and 3+ years of management experience. The role offers a caring and collaborative culture, respect for diverse backgrounds and skills, and opportunities for growth and development.
Company
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Transportation & Logistics
Toll Global Forwarding, a division of Japan Post, delivers end-to-end logistics and freight solutions to over 20,000 customers across 150 countries. With more than 16,000 employees and 500 facilities in 29 markets, the company offers integrated supply-chain services—including road, rail, sea, and air freight, intermodal transport, customs clearance, warehousing, and liquid distribution—to meet complex, time-critical demands. Its 130-year legacy and global network enable rapid problem-solving and cost-effective, reliable delivery for critical goods such as food, fuel, medicine, and rescue supplies. Toll’s culture of curiosity, autonomous decision-making, and continuous learning empowers teams to innovate and deliver tangible impact for customers and communities alike.