Tonal is looking for a Retail Showroom Sales Supervisor to lead our Showroom Sales Specialists at our Century City Showroom. In this role, you will be a critical component in driving sales at the Showroom, leading the sales floor, and working closely with Sales Specialists in an effort to provide an exceptional customer experience.
Requirements
- Develop a deep knowledge and understanding of Tonal’s product, technology and brand image
- Lead Tonal demonstrations, calibrations and workouts with both scheduled and walk-in guests
- Deliver on and exceed sales goals
- Maximize sales through exceptional customer relationships and impactful in-store service
- Maintain guest information, preferences and feedback using established Tonal sales systems (Salesforce)
- Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
- Maintain an organized and clean sales floor area with an attention to detail
- Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverage.
- Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experience.
- Perform opening and closing procedures.
- Create and maintain an environment of strong sales and exceptional customer service through teamwork, providing informal coaching and support when needed, and leading by example.
- Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Benefits
