Customer Success Manager
TonkeanUnited States
Posted March 5, 2026
145000 - 165000 USD
Full Time
About the Company
Tonkean is a process orchestration platform powered by AI, designed to help enterprise internal service teams like procurement and legal create efficient and compliant workflows. With preconfigured templates and a no-code workflow editor, Tonkean automates request handling, ensuring high adoption rates without the need for change management or coding skills. Founded in 2015 with headquarters in Palo Alto and R&D in Tel Aviv, Tonkean serves innovative F500 companies across various operations including sales, legal, IT, marketing, people, finance, and more.
Job Description
We are seeking a seasoned and empathetic Customer Success Manager to join Tonkean and help shape the future of our CS function. The role involves working directly with high-revenue enterprise customers across a wide range of industries to ensure adoption, retention, and expansion.
Requirements
- 5+ years in Customer Success or equivalent customer-facing role within enterprise SaaS
- Proven ability to develop strategies, translate them into initiatives, and drive measurable outcomes
- Deep sense of empathy and curiosity in working with customers to solve complex problems
- Strong executive presence with excellent communication and interpersonal skills
- Technical aptitude and ability to engage productively with product and engineering teams
- Self-motivated, outcome-driven, and passionate about creating an excellent customer experience
- Bachelor’s Degree required
Benefits
- Competitive compensation & equity package
- Virtual social events, and annual company offsite
- 401k, Medical, dental, and vision insurance
- Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment
