Customer Project Manager

Role Overview

We are seeking an experienced Customer Project Manager to lead the end-to-end onboarding and implementation of customer projects, ensuring customers are successfully set up, configured, trained, and live within agreed timelines. This is a delivery-focused and commercially aware role, managing multiple customer workstreams with time-sensitive, revenue-driven deadlines.

What You Will Do

Own and manage the onboarding plan for each customer, lead customer kick-off meetings, manage end-to-end delivery across multiple customer types and complexity levels, coordinate delivery across cross-functional teams, and maintain accurate and up-to-date project documentation and reporting.

Why It Might Be a Fit

This is an exciting opportunity for someone who wants to work for a market-leading, well-established company with the opportunity to really accelerate our growth, as well as their own. We offer a competitive parental leave, strong emphasis on wellbeing and mental wealth, and a hybrid work environment with office-based collaboration Tuesday through Thursday, with the ability to work from home on Monday and Friday.

Requirements

• Proven experience delivering customer onboarding and implementation project within fast-paced, deadline-driven environments
• Demonstrated ability to manage customers projects and workstreams simultaneously
• Well-developed governance and project coordination skills
• Ability to translate customer requirements into clear deliverables
• Confident managing change control and scope
• High attention to detail

Benefits

• Competitive parental leave
• Strong emphasis on wellbeing and mental wealth
• Hybrid work environment
• Flexible working hours