
Job description
We're looking for an English-speaking Customer Service Representative to join our team. You'll work for a leading global digital marketplace, providing excellent customer experience and contributing to the project's success.
Respond to customer queries in a timely and accurate way, via tickets, and contribute to the project's success by proposing improvements and sharing knowledge with colleagues.
You'll have opportunities for continuous development, growth, and recognition, and you'll be part of a supportive and inclusive environment.
Company
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Corporate Services • Tech, Software & IT Services
Transcom Deutschland is a global customer experience partner that delivers digitally enhanced CX services across customer care, sales, content moderation, and back‑office functions. With more than 33,000 employees in 90 contact centers and work‑at‑home networks across 28 countries, the company supports over 300 clients—including e‑commerce disruptors, fintech innovators, and tech giants—through onshore, nearshore, and offshore solutions. Its core offerings include business process outsourcing, customer acquisition and retention, technical support, credit collection, CRM consulting, market research, process automation, and CX advisory. Transcom’s distinctive value lies in combining scale, global reach, and advanced digital tools to improve brand experience, boost customer satisfaction, and lower operating costs for its clients.