Call Center Manager

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance.

Requirements

• Five (5) years call center management experience
• Three (3) years experience in toll industry customer service
• Demonstrated experience working within multi-channel customer contact center environments
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities, manage time effectively, and easily adapt to change