Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. We're seeking a dedicated and customer-focused Senior Technical Support Engineer to provide high-impact technical support and lead processes on a mission critical product.
Requirements
- At least 6 years of technical Support engineering experience
- Experience working in mission critical environments
- Experience in working with multi-tier and complex applications
- Hands on experience with Linux operating system
- Strong analytical and troubleshooting skills
- Service-oriented personality with a can-do attitude
- A team player with the ability to work independently
- Excellent interpersonal and communication skills both written and verbal English
- BS/BA in Information Technology, Computer Science, or a related discipline
- Familiar with one of the programming language such as Java, Scala, Python, bash scripting
- Experience with database management
- Practical knowledge of REST API
- Familiar with SaaS and Cloud environments like GCP, Azure, AWS
- Familiar with web-based products - different OS browsers
- Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- Good knowledge on Mobile Platforms (IOS, Android)
Benefits
- Impactful Role
- Growth Opportunities
- Flexible Work Environment
- Collaborative Team Culture
