We are seeking an IT Desktop Support Analyst to provide hands-on technology support at our Ogden, UT manufacturing facility. This role plays a critical part in ensuring reliable IT operations across the site by supporting end users, maintaining systems, and resolving technical issues quickly and effectively.
Requirements
- Provide day-to-day IT support for hardware, software, and network-related issues
- Troubleshoot and resolve technical issues to minimize downtime and maintain productivity
- Manage site-level incidents and serve as an escalation point for complex issues
- Ensure cybersecurity compliance through system updates, patching, and maintenance
- Configure and deploy equipment for new hires and onboarding activities
- Maintain accurate hardware inventory and manage equipment lifecycle
- Collaborate with IT and business partners to improve processes and system performance
- Document systems, processes, and resolutions to support ongoing operations
Benefits
- Competitive compensation and benefits program with no waiting period
- 401(k) program with 5% employer match and 100% vesting as soon as you enroll
- Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays)
- Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way
- An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals
- Access to our wellness and employee assistance programs
