Systems Support Specialist

Empower Global Infrastructure as our Next Systems Support Specialist (B2W)! Join Trimble B2W in Portsmouth, where your problem-solving prowess and passion for customer success will directly impact global infrastructure projects through our unified ONE Platform.

Requirements

• Champion Customer Success: Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services.
• Master Technical Troubleshooting: Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors.
• Drive Platform Evolution: Collaborate directly with Development teams by documenting defects and trends to influence future software enhancements.
• Author Knowledge Excellence: Develop and publish high-impact Knowledge Base articles that empower both peers and customers to find rapid solutions.
• Technical Foundations: You hold a college degree in a relevant field and have a solid understanding of relational database concepts.
• Platform Expertise: You possess advanced proficiency with Microsoft Windows desktop/server operating systems and Google products.
• Natural Problem-Solver: You are a highly motivated self-educator with a

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Paid Parental Leave and Employee Stock Purchase Plan.
• Tax savings plans for health, dependent care and commuter expenses.