Knowledge Management Analyst

The Knowledge Management Analyst is responsible for creating, enhancing, and maintaining knowledge base content used by internal teams and external customers. This role ensures the accuracy, completeness, and timely review of knowledge articles while collaborating with SMEs, Legal, Product, and Customer Experience teams.

Requirements

• Create, update, and maintain knowledge base articles
• Collaborate with SMEs and internal stakeholders for reviews and approvals
• Coordinate Legal review clarifications and follow-ups
• Promote and solicit new article topics
• Represent KM in applicable project meetings
• Serve as KM ambassador for assigned areas
• Develop and maintain FAQs, SOPs, and other documentation
• Maintain weekly KM reports for project check-ins