Trueloyal is looking for a Support Engineer to serve as the technical backbone for our global enterprise clients. The role requires expertise in troubleshooting complex integrations, API logs, and data syncs, as well as proficiency in JavaScript, HTML, and CSS for front-end troubleshooting.
Requirements
- 3+ years in Technical Support Engineering, Integration Engineering, or a similar high-touch technical role
- Proven experience troubleshooting complex data flows between multiple SaaS platforms (ERPs, CRMs, and eCommerce engines)
- Expert-level understanding of RESTful APIs, webhooks, and HTTP protocols
- Hands-on proficiency in JavaScript, HTML, and CSS for front-end troubleshooting
- Solid SQL skills for data validation
- Experience with Python or script-based automation is a significant plus
Benefits
- Premier Health Insurance plan with $0 deductible and $0 co-pay
- Dental and vision insurance plans
- Medical and dependent care flexible spending accounts
- 9 paid standard holidays each year in addition to open PTO
- 401(k) savings plan with Employer Matching
- Company-paid Life, AD&D, and Disability coverage
