Senior Customer Service Representative

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and

Requirements

• Receives inbound customer service calls, assesses root cause(s) of customer issues, and resolves customer concerns in a timely and professional manner
• Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes
• Enters and maintains customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely
• Assists management with seasonal recruiting by conducting phone screens using scripted interview guides
• Conducts new hire training as needed

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)