Engagement Manager, Enterprise

Role Overview

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals.

What You Will Do

Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers, own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform.

Why It Might Be a Fit

3 or more years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity, excellent communication skills, self-motivated and driven, with a passion for building strong customer relationships.

Requirements

• 3 or more years of experience working with enterprise customers
• Excellent communication skills
• Self-motivated and driven
• Experience in the search or marketing industry

Benefits

• Full range of benefits and perks
• Variable compensation
• Equity
• Base salary