TurnKey Corrections has a Full-Time position covering the Greater Ohio Valley Region. The position is to perform and maintain TurnKey operations at Correctional Facilities. You will play a key role in the training, installation, conversion, and overall satisfaction of new and existing customers.
Requirements
- Fulfilling commissary orders and/or filling vending machines.
- Resolving detainee requests/issues related to our operations.
- Receiving, general warehouse, and some basic computer work.
- Managing inventory levels through software to maintain enough inventory.
- Rotating product to keep spoilage limited.
- Processing and handing out inmate canteen orders.
- Troubleshooting/maintenance of equipment on location including Computer, Kiosk, and/or vending equipment.
- Provide remote/on-site customer training and installation support via email, phone and other electronic mediums.
- Log customer cases discovered during training and installation and communicate any perceived delays to management immediately upon identification.
- Create detailed documentation to explain otherwise complex tasks to customers and fellow employees.
- Configuration of customer equipment both locally and remotely.
- Obtain general understanding of the software architecture.
- Identify and correct or advise on operational issues observed during training and installation
- Travel Regionally up to 80% to install and train customers regarding all solutions
- Other duties as assigned
Benefits
- Medical/Dental/Vision
- STD/LTD
- Accident
- Critical Illness
- $50k Employer Paid Life Insurance
- 401k Employer Match
