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Job description
We're hiring an experienced product manager to lead developer experience and growth for Twilio's RCS and SMS products. The messaging ecosystem is at an inflection point, and you'll guide our platform through this evolution. You'll shape APIs that power global engagement with billions of people. With a customer-focused and data-driven approach, you'll turn ambiguity into opportunity and deliver best-in-class experiences.
Define and own the strategy, roadmap, and execution for Twilio's SMS and RCS APIs, driving innovation while simplifying the developer experience. Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.
You'll work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions. You'll gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate. You'll partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities.
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Company
Tech, Software & IT Services • Media & Communications
Twilio is a leading Customer Engagement Platform (CEP) that empowers companies to build direct, personalized relationships with customers worldwide. Offering a suite of telecommunications services including APIs, cloud communications, SMS, voice, and VoIP, Twilio enables secure and intelligent customer interactions across various stages of the journey. With its global reach and developer-friendly tools, Twilio helps millions of developers and hundreds of thousands of businesses create exceptional customer experiences.