L2 Support - 1 or 2 years experience

Role Overview

We are seeking a motivated L2 Support professional with 1 to 2 years of experience to join our dynamic team. In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.

What You Will Do

Provide timely and efficient Level 2 support for hardware, software, and network issues. Diagnose and resolve complex technical problems escalated from Level 1 support. Document support activities and solutions in the ticketing system.

Why It Might Be a Fit

1 to 2 years of experience in technical support or a related IT role. Bachelor's degree in Computer Science, Information Technology or related field is Mandatory. Strong knowledge of Windows and Linux operating systems.

Requirements

• 1 to 2 years of experience in technical support or a related IT role
• Bachelor's degree in Computer Science, Information Technology or related field
• Strong knowledge of Windows and Linux operating systems
• Experience with troubleshooting network connectivity and software issues
• Familiarity with ticketing systems and IT service management processes
• Good communication skills in English