
Job description
The SVP, Loan Administration owns the strategy and results for Escrow, Special Loans, Credit Reporting, and Assumptions driving exceptional customer service combined with regulatory integrity. Manages the activities and operations of Escrow, Special Loans, Credit Reporting and Assumptions. Responsible for coaching, influencing and developing team members.
Monitor and manage KPIs to drive accountability and continuous improvement. Maximize RoundPoint revenue through strategic budget oversight, including maintenance and management of the operation’s staffing models, maintaining appropriate staffing levels, the design and implementation of AI to reduce headcount, annual contract review and negotiations, vendor oversight, loss management and allocation, and overall operational efficiency and quality.
Active thought partner and contributor to corporate priorities and objectives, the interpretation and implementation of regulatory and agency guidance and requirements, and revenue maximizing and cost containing initiatives. Ability to create synergies across teams, processes and people. Ability to create, engineer, and operationalize processes and data.
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Company

Real Estate • Finance
Two Harbors Investment Corp. (NYSE: TWO) is a leading mortgage‑servicing REIT that focuses on mortgage servicing rights (MSRs). Through its operational platform, RoundPoint Mortgage Servicing LLC, it manages one of the largest portfolios of conventional mortgage loans in the United States. The company generates revenue from servicing fees, interest, and related income while maintaining a strong risk‑management framework. Two Harbors differentiates itself by combining deep industry expertise with a scalable, technology‑driven platform that delivers efficient, compliant servicing across a diversified loan portfolio. Its culture emphasizes integrity, operational excellence, and a commitment to long‑term value creation for investors.