U.S. Bank is seeking a Commercial Banking Client Representative to establish and maintain great working relationships with assigned business customers, serving as the main day-to-day contact between the customer and U.S. Bank. The role requires strong verbal, written, and interpersonal communication skills, as well as a thorough knowledge of all relevant operational processes and treasury products and services.
Requirements
- Establish and maintain great working relationships with assigned business customers
- Service and support customer's depository and treasury products
- Act on behalf of the customer as a liaison with sales staff, technical specialists, and/or other U.S. Bank departments
- Utilize numerous systems to access account information and respond to customer inquiries
- Emulate and co-browse with customers to help them navigate through our systems
- Identify and recommend the appropriate products and services to meet customer's needs
- Research, trouble shoot and resolve operational problems experienced by our customers
- Perform maintenance such as signer revisions, process special handling requests, intake fraud claims, onboard new relationships to the bank, and facilitate the opening and closing of accounts and related services
- Perform monetary transactions such as book transfers, cashier's check issuance, manual wire transfers, stop payments, loan payments, advances, fee refunds and adjustments
- Provide depository support such as adjustment research, correction of deposit errors, missing or misapplied payments/deposits
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
