Customer Experience Advocate I - ECC

The Customer Experience Advocate I (CXA) interacts directly with potential, new and existing customers to provide a quality experience in every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company.

Requirements

• Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
• Must have strong and clear communication skills with an ability to use positive language and listen attentively.
• Remains calm under pressure and works collaboratively with customers and internal team members to address and serve the customer’s needs.

Benefits

• Medical, dental, vision, flexible spending and health savings accounts
• Retirement savings plans like 401(k)
• Paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage