Lead Escalation Manager

As an Escalation Manager (EM) in the UKG Customer Success organization, working directly with internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. Deliver on our promise of Partner for Life by quarterbacking resolution of escalations through cross-functional relationships that accelerate resolution and mitigate future escalations.

Requirements

• Minimum of 5 years' professional experience with direct Customer Management or Account Support Management
• Ability to develop collaborative relationships with internal partners and customers at all levels
• Strong interpersonal and communication skills while working with diverse audiences
• Ability to navigate complex issues and create collaborative, cross-functional solutions

Benefits

• Flexible work arrangements
• Benefits that employees can count on