Director, Customer Success (Digital)

The Director, Customer Success (Digital) will define and lead Unite Us' digital customer success strategy for low-touch, scaled, and self-service customer segments. They will drive the evolution of the customer journey through operational excellence, customer lifecycle innovation, automation, and data-driven engagement strategies that improve adoption, retention, expansion, and long-term customer outcomes at scale.

Requirements

• 8+ years of experience in Customer Success, Customer Success Operations, Account Management, or related customer-facing leadership roles.
• Proven success designing and scaling digital customer success programs for high-volume customer portfolios.
• Familiarity with CRMs (i.e. Salesforce and/or Customer Success Platforms) and experience developing processes that include these tools.
• Strong leadership, people management, executive communication, stakeholder management, and strategic planning capabilities.

Benefits

• Medical, Dental, and Vision
• Flexible Time Off
• Paid Parental Leave
• Employee Resource Groups
• Spending Accounts
• 401(k) + Employer Match
• Life and AD&D
• Disability Coverage
• Accident Insurance
• Pet Insurance