
Job description
The Manager, Martech Operations - West Coast/APAC owns regional martech operations coverage for West Coast and APAC stakeholders. This role oversees outsourced support execution, clarifies non-standard tickets, supports QA/SLA discipline, trains regional stakeholders, and owns documentation and standards for the Canvas and data specialization area.
Oversee West Coast/APAC ticket coverage and outsourced support team follow-up, clarify incomplete, unclear, or non-standard tickets, monitor SLA risk, blocked tickets, QA issues, rework, and escalation needs for the coverage region, train West Coast/APAC stakeholders on ticket intake expectations, support timelines, QA requirements, and escalation paths.
4+ years of experience in martech operations, CRM operations, marketing operations, campaign operations, digital operations, or related roles, experience coordinating work with external support teams, agencies, vendors, or shared-service partners, working knowledge of CRM, ESP, marketing automation, CDP, SMS, or digital campaign platforms.
Company

Entertainment • Media & Communications
Universal Music Group (UMG) is the global leader in music-based entertainment, operating across recorded music, publishing, merchandising, and audiovisual content in more than 60 countries. With an unrivaled catalog that spans every genre, UMG identifies, develops, and releases critically acclaimed and commercially successful music through its extensive roster of labels—including Capitol, Def Jam, and Verve—while also driving innovation through new platforms and business models. The company's integrated services, from Universal Music Publishing Group to Bravado's branding solutions, expand artistic and commercial opportunities for artists and deliver fresh experiences to fans worldwide. As a Vivendi-owned enterprise, UMG combines deep industry expertise with a culture that prioritizes artistry, entrepreneurship, and global collaboration, making it an attractive destination for talent seeking to shape the future of music.
Keep exploring
Sign in to see similar jobs
Create a free account to discover roles related to this posting.
You'll be redirected to apply on the company site