Manager, Martech Operations

Role Overview

The Manager, Martech Operations - West Coast/APAC owns regional martech operations coverage for West Coast and APAC stakeholders. This role oversees outsourced support execution, clarifies non-standard tickets, supports QA/SLA discipline, trains regional stakeholders, and owns documentation and standards for the Canvas and data specialization area.

What You Will Do

Oversee West Coast/APAC ticket coverage and outsourced support team follow-up, clarify incomplete, unclear, or non-standard tickets, monitor SLA risk, blocked tickets, QA issues, rework, and escalation needs for the coverage region, train West Coast/APAC stakeholders on ticket intake expectations, support timelines, QA requirements, and escalation paths.

Why It Might Be a Fit

4+ years of experience in martech operations, CRM operations, marketing operations, campaign operations, digital operations, or related roles, experience coordinating work with external support teams, agencies, vendors, or shared-service partners, working knowledge of CRM, ESP, marketing automation, CDP, SMS, or digital campaign platforms.

Requirements

• 4+ years of experience in martech operations, CRM operations, marketing operations, campaign operations, digital operations, or related roles
• Experience coordinating work with external support teams, agencies, vendors, or shared-service partners
• Working knowledge of CRM, ESP, marketing automation, CDP, SMS, or digital campaign platforms
• Comfort reviewing imports, exports, audience/list requests, field mapping, data files, campaign metadata, and QA requirements
• Ability to clarify incomplete requests, identify blockers, and escalate issues with clear context
• Strong organizational, communication, documentation, and stakeholder management skills
• Ability to train business users on intake standards, support process, and operational expectations

Benefits

• Comprehensive medical, dental, and vision coverage
• 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent