IT Service Desk - Coordinator 1

The IT Service Desk - Coordinator 1 provides statewide support for state-owned workstations, laptops, and other devices. They manage user accounts, record service calls, and provide limited support for mobile devices. They also train end users, assist with documentation, and participate in IT meetings.

Requirements

• Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Life insurance
• Paid holidays