Professional Services Team Lead

UpSlide is the number one productivity solution provider for financial services. We are scaling up with 160+ employees across our offices in New York, London, Paris, Singapore, and Berlin. Our values guide our approach to work and are at the heart of our recruitment process. We look for individuals who value excellence, trust, and happiness at work.

Requirements

• 6+ years experience in client-facing consulting / software implementation / professional services
• Financial Services experience (required), with comfort navigating demanding stakeholders and high standards
• Proven experience leading a team (management, coaching, performance management)
• Strong delivery leadership fundamentals (scope, milestones, risks, trade-offs, governance)
• Experience handling client escalations with calm, structure, and accountability
• Strong written and verbal communication (client-ready and internal stakeholder-ready)
• A track record of using data / KPIs / OKRs to run team performance and delivery health
• Salesforce reporting experience (building and maintaining dashboards/reports)
• Intermediate Excel skills (pivot tables, lookups, KPI tracking and analysis)

Benefits

• Hybrid work
• Work-from-home budget
• Training & professional development
• Wellness package
• Commuter allowance
• Paid parental leave
• Beautiful office
• Holidays
• Company events
• Retirement plan
• Healthcare