Customer Service Operations Associate

Role Overview

As a Customer Service Operations Associate, you will be responsible for resolving complex user inquiries and ensuring the accuracy and integrity of transactions across our platform. You will work cross-functionally with Publishers, Affiliate Networks, client-facing teams, and Engineering to investigate issues, reconcile discrepancies, and improve the overall customer experience.

What You Will Do

Own end-to-end resolution of user inquiries across Button’s platform, investigate, track, and reconcile missing claims and transaction discrepancies, diagnose and resolve tracking and attribution issues, review and approve transactions, liaise with Publishers, Affiliate Networks, and client-facing teams, partner with Engineering, analyze trends in customer inquiries, identify inefficiencies in support workflows, and contribute to documentation and development of operational best practices.

Why It Might Be a Fit

We look for teammates who have 1–3 years of experience in customer support, operations, or a related role, familiarity with or strong interest in the affiliate marketing ecosystem, strong technical proficiency, excellent written and verbal communication skills, high attention to detail, and a proactive, ownership-driven mindset with a focus on continuous improvement.

Requirements

• 1–3 years of experience in customer support, operations, or a related role
• Familiarity with or strong interest in the affiliate marketing ecosystem
• Strong technical proficiency and comfort working with data and systems
• Excellent written and verbal communication skills
• High attention to detail and strong problem-solving abilities
• Ability to manage multiple workflows and prioritize effectively
• Comfort working cross-functionally with both technical and non-technical teams

Benefits

• Base salary competitive with similar companies in major US markets
• 401(k) plan with 3% annual company contribution
• Unlimited time off (including birthdays off)
• Summer and Winter Breaks
• Employee assistance program
• 100% health, vision, and dental insurance premiums covered for employees and 80% for dependents
• Complimentary One Medical memberships
• Monthly stipend for mobile phone/internet
• Annual lifestyle stipend
• All Access WeWork memberships in select markets
• Regular coworking days and social events