Head of Solutions

Role Overview

We're hiring our first dedicated Solutions leader to own the technical customer journey end-to-end, from pre-sales solution design to implementation, deployment, and long-term customer success. This person will build the function, define the playbooks, and set the standard for how technical customer-facing work gets done at our company.

What You Will Do

Build the Solutions Function, Set the Standard, and Build and Lead the Team. This includes building playbooks, processes, and tooling, personally leading high-impact customer engagements, and recruiting, hiring, and developing world-class Solutions talent.

Why It Might Be a Fit

This role is for someone who can personally lead strategic deployments, run complex customer engagements, and build the systems, processes, and team that allow us to scale. You'll thrive in an ambiguous environment where the right answer does not already exist.

Requirements

• Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company
• Personally ran demos, implementations, integrations, migrations, or deployments before becoming a manager
• Hired and developed customer-facing technical talent rather than inheriting an existing organization
• Built processes and playbooks that allowed a team to scale
• Thrived in ambiguous environments where the right answer did not already exist

Benefits

• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend