Mid ServiceNow ITSM Process Systems Engineer
USmax CorporationVirginia, United States
Posted April 24, 2025
Full Time
About the Company
USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services.
Job Description
USmax Corporation is seeking a dynamic and detail-oriented Mid ServiceNow ITSM Process Systems Engineer to lead an effort to review and update IT Service Management (ITSM) processes on the ServiceNow platform.
Requirements
- Document existing processes, optimize processes, define new processes, and coordinate deployment of new ITSM processes in ServiceNow according to ITIL best practices.
- Translate business requirements into functional and technical specifications for platform development.
- Collaborate with process owners, stakeholders, and developers to implement and optimize workflows, forms, SLAs, notifications, and automation.
- Lead process workshops and working sessions to define current/future state and recommend best-in-class solutions.
- Ensure alignment of ITSM modules with organizational goals, compliance needs, and platform standards.
- Conduct gap analyses, identify improvement opportunities, and support process reengineering efforts.
- Assist with testing, user training, documentation, and transition to support.
- Participate in upgrades, patching, and roadmap planning for ITSM capabilities.
Benefits
- Retirement Plan
- 401k Matching
- Generous Paid Time Off
- Generous Parental Leave
