Front Services Manager

Role Overview

As the Front Services Manager, you play a critical role in shaping the first and last impressions of every guest. You are directly responsible for overseeing the daily operations of the Bell Desk and Valet departments, ensuring each interaction reflects the highest standards of service and professionalism.

What You Will Do

Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence. Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery.

Why It Might Be a Fit

Proven track record of effective decision-making under pressure and in dynamic environments. Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization.

Requirements

• 3 years of hospitality or customer service experience
• Leadership or progressive responsibility in bell desk, valet, or front desk operations
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Benefits

• Competitive salary
• Benefits package
• Opportunities for advancement
• Inclusive and respectful work environment