Valeo is a tech global company designing breakthrough solutions to reinvent mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide.
Requirements
- Detect field claim spikes with FEW triangles, analyze factors, create red flag until 15th of each month.
- Link VIM with Red flag within 48h: with VIM if known issue or VIM FEW to ensure the quick collection of the “Right” parts.
- Monitor the 3MIS claims for each claims categories and confirm efficiency of containment actions.
- Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.
- Field returns analysis: secure warranty return sample, follow Valeo warranty part analysis procedure, comply with Customer and Valeo Warranty QRQC requirement including respect of timing.
- Interface with OEM quality and service team, Dealer and End user to support the warranty concern, and to collect associated detailed field data.
- Define the warranty liability with Customer: technically analyze the warranty part, present the % of Valeo liability on the failure and get the agreement on warranty liability.
- Statistical analysis of the customer warranty data and escalate any risk.
- Good Cross-functional team communication: communicate customer feedback and field analysis feedback to different teams within the organization and apply QRQC methodology to bring solutions.
Benefits
- Work in a multi-cultural environment that values diversity and international collaboration
- Career growth opportunities in a global company with over 20,000 engineers working in Research & Development
