Contact Center Representative

Role Overview

MCI is a tech-enabled business services company with a strong call center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. We're looking for a professional and customer-focused Contact Center Representative to join our team.

What You Will Do

Handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. Resolve customer issues and escalate complex cases to supervisors when necessary.

Why It Might Be a Fit

Ideal candidates are highly motivated and dedicated, with excellent verbal and written communication skills, strong problem-solving and multitasking abilities, and proficiency in using computers and CRM systems.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Minimum 1 year of experience in a contact center or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in using computers and CRM systems

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code